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Keep your instrument up and running with a service plan
Maximize system uptime with fast repair turnaround time from certified field service engineers; reduce overall repair costs with remote instrument diagnosis and resolution; and extend the life of your system and keep it running at peak performance with annual service maintenance. Browse through the benefits of a service plan, on-site and off-site service plans, qualification services, standard and extended warranty, and education services.
Benefits of a service plan
Maximum system uptime with fast repair turnaround time from manufacturer-trained and certified field service engineers.
Reduce overall repair costs with remote instrument diagnosis and resolution.
Parts, labor, and travel or shipping included (in most plans).
Digital service innovations such as mobile augmented-reality (AR) remote support technology, instrument-driven support, and on demand instrument training.
Extend the life of your system and keep it running at peak performance with annual service maintenance.
On-site and off-site service plans
On-site service plans
Customers can choose an on-site service plan in which we come to you. These plans include guaranteed response times in most regions, scheduled planned maintenance, and automatic software updates.
| AB Maintenance Plus | AB Assurance | AB Complete | |
| Response time | 3 business days* | 2 business days** | Next business day |
| Planned Maintenance |
X | X | X |
| Access to technical support (Mon-Fri, standard business hours) | X | X | X |
| Parts, labor, and travel | 10% discount | X | X |
| Digital remote support | X | X | X |
| Qualification service | Available as add-on | Available as add-on | Post-PM requalification and critical repairs |
| Field applications scientist (FAS) consultation | Available as add-on | Available as add-on | X |
*After receipt of purchase order
**Availability limited in some geographic areas
Off-site service plans
Customers can choose an off-site service plan in which you send your instrument to us.
| Rapid Exchange | AB Repair Center (ABRC) Support Plus | |
| Response time | Replacement shipped in 1 business day** | Loaner instrument shipped in 1 business day* |
| Shipping, parts, and labor | X | X |
| Digital remote support | X | X |
| Access to technical support (Mon-Fri, standard business hours) | X | X |
| Planned maintenance | Available as add-on | Available as add-on |
| Qualification services | Available as add-on | Available as add-on |
*Your instrument required and returned in ~3 weeks. Service plan without loan instrument also available
**Availability limited in some geographic areas
Qualification services
You can add qualification services to complement your service plan. Instrument hardware qualification for system include instrument qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications.
Installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ) or instrument performance verification (IPV) services verify and document your instrument’s ability to meet manufacturer design specifications for performance.
IQ—provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications.
OQ—provides documented verification that the instrument subsystems are operating as designed. Verifies that the functionality of an instrument meets the manufacturer’s operational specifications.
PQ or IPV—provides documented verification that the instrument system can perform effectively and reproducibly within performance specifications. Helps ensure confidence in results by verifying that the accuracy and precision of an instrument is maintained.
Re-qualifications (OQ or OQ/PQ or OQ/IPV)—provide documented verification that the instrument continues to operate as specified by the manufacturer. Typically performed annually after an initial IQ, OQ, PQ, or IPV has been completed, or according to user’s SOP requirements.
* IQ: Instrument Qualification, OQ: Operational Qualification, PQ: Performance Qualification, IPV: Instrument Performance Verification.
Standard and extended warranty
During the 1-year system warranty period, all costs for travel shipping, labor, and parts for repairs are covered. Extended warranties, covering an extra year, are also available. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available.
Education services
Cell Analysis Learning Center
The purpose of this learning center is to connect scientists (whether new or experienced) to our many resources for learning about cell analysis applications, techniques, and basic principles through a range of learning tools including guided learning experiences and eLearning courses.
Some learning center subtopics include:
Cell imaging and analysis curriculum
Course offerings are designed to fit the needs of users at different experience levels. This includes courses that cover basic workflows from setup to data analysis. Whichever course plan you choose, you’ll learn from one of our over 300 highly skilled application scientists who will come up with a recommended plan that best meets your needs. Training sessions can be held at one of our training centers located worldwide, at your location, or online.
Hourly interactive online consulting by Thermo Fisher Scientific field application scientists (FAS) is also available.
For Research Use Only. Not for use in diagnostic procedures.