Built on more than 35 years of service expertise, our superior services and support solutions help keep your lab up and running. Learn about our on-site and off-site service plans, qualification services, warranties, and support centers below.

There’s no time for downtime in your lab

More than 1,400 trained professionals make up the industry’s largest service and support network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery. Built on more than 35 years of service expertise, our superior services and support solutions help keep your lab up and running.

On-site and off-site service plans

Benefits of an instrument service plan include:

Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified field service engineers.

Experience our Digital Service Innovations such as mobile augmented-reality (AR) remote support technology, instrument-driven support, and on-demand instrument training.

Reduce overall repair costs with parts, labor, and travel or shipping included in most plans.

Extend the life of your system and keep it running at peak performance with annual service maintenance.

On-site service for microplate readers

Our AB Protection Plan will help keep your laboratory running smoothly with preventive maintenance and proactive instrument monitoring as well as fast repair turnaround time. You will not be charged for replacement parts or labor fees if system trouble occurs, and will enjoy the highest priority access to our technical support during standard business hours.

  AB Protection Service Plan Services for Uncovered Instruments
Annual Planned Maintenance  Must be purchased separately
Highest priority access to technical support (Mon-Fri, standard business hours) Standard access only
Parts, labor, and travel included Full charges apply
Digital remote support Not available
Qualification service Available as add-on Must be purchased separately
Field applications scientist (FAS) consultation Available as add-on Must be purchased separately

Additional services

Instrument Qualifications

You can add qualification services to complement your service plan so that you can be confident that your instruments are operating and performing according to manufacturer’s specifications. Secure the documentation that supports regulatory requirements and industry standards for instrument compliance, delivered by your instrument’s original manufacturer.

 

Installation Qualification (IQ)—provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications.

 

Operational Qualification (OQ)—provides documented verification that the instrument subsystems are operating as designed. Verifies that the functionality of an instrument meets the manufacturer’s operational specifications.

Field Application Scientist (FAS) Consultation

Get the most out of your investment with customized training from one of our Field Application Scientists. Built on decades of experience designing, manufacturing, testing, and supporting validated systems, our consulting services will help your team to get back up and running with your new microplate reader, faster.

Standard and extended warranty

During the 1-year system warranty period, all costs for travel shipping, labor, and parts for repairs are covered. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available. 

Support centers

Antibodies and Immunoassays Support Center

One resource for all your support needs related to the use of antibodies and immunoassays. Navigate through the support categories below to obtain relevant technical information, view tips and tricks when starting an experiment, and find answers to everyday problems.

Drug Discovery and Development Support Center

One resource for all your support needs related to drug discovery and development experiments. Navigate through the support categories below to obtain relevant technical information, view tips & tricks when starting an experiment, and find answers to everyday problems.

Nucleic Acid Purification and Analysis Support Center

One resource for all your Nucleic Acid Purification and Analysis support needs. Navigate through the DNA and RNA support categories below to obtain relevant technical information, view tips and tricks when starting an experiment, and find answers to everyday problems.

Protein Assays and Analysis Support Center

One resource for all your support needs related to protein assays and analysis. Navigate through the support categories below to obtain relevant technical information, view tips & tricks when starting an experiment, and find answers to everyday problems.