QuantStudio 6 and 7 Pro Real-Time PCR Systems Support—Troubleshooting

The instrument administrator can reset the PIN for any local profile by doing the following:

• In the home screen, tap “Profile” ► “All accounts”.
• Select the profile with the lost PIN and choose “Delete PIN”, then “Yes”.

The local user will have to then create a new PIN the next time they log in.

Assigning targets and samples on the plate setup tab using the plate layout will function like Excel. If you have a numerical sample name, it can either fill across a row or column as a series (1, 2, 3, 4, 5) or repetitive (1,1,1,1,1).

For a series, click in the well, and type in the sample name. Then move your cursor to the lower right corner and click and drag down/across the column/row that you want to assign. The sample names should populate in the other wells in a series.

For repetitive sample names, click in the well, and type in the sample name for the first two wells. Move the cursor and click to highlight both wells. Then move your cursor to the lower right corner and click and drag down/across the column/row that you want to assign. The sample names should populate in the other wells.

Yes. In order to open more than one file in the Design and Analysis Software v2.x, click on the “…” in the top right hand corner of the file thumbnail from the Plate Gallery view. You should see a new menu. Select “Create in new window” and the file should open in a new occurrence of the software.

If the instrument connection has been lost (or if it has not been recognized automatically), please try the following:

• In the Design and Analysis Software v2.x, go to “Manage Instruments”
• If the instrument is present, but not connected, click on the “…” and choose “Delete”
• Click on “Actions” ► “Add Instrument” ► “By IP Address”
• Enter the IP Address* from the instrument, then click “Add Instrument”
• You should now see the connected instrument in the “Manage Instruments” pane.

*To find the IP address of the instrument, go to the instrument touchscreen and go to “Select Settings” ►“Instrument Settings” ► “Network Configuration”.

If the instrument is connected and is under a service contract or warranty, you can use the “Smart Help” feature to send in your file. From the touchscreen, select Settings ► Maintenance and Service ► Smart Help. Choose the selection most relevant to the issue: “Technical Support” (for data issues and errors) or “Instrument Service” (for hardware errors or repairs). Select “Attach run files” in the lower left corner to send in the run file. You can also check the box for “Include instrument log file” for further troubleshooting. Once you have completed all the fields, select “Send”. A Thermo Fisher Scientific representative will get back to you by phone or email in regards to the issue.