Are you having difficulties trying to install FreeStyle software?

We are dedicated to your success. View our expert recommendations for commonly encountered inquiries and relevant questions below.

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I am having an issue with system account information when upgrading Foundation 3.1 SP3 to Foundation 3.1 SP7.

During the installation of FreeStyle 1.7 SP2, there can be occasions where the upgrade and setup process triggers an error regarding system account information.

FreeStyle Windows Setup

This issue is due to some previous Foundation installations which could result in the Xcalibur System user account having a bad state. Follow the instructions below to resolve.

  1. The user must delete the Xcalibur System account:
FreeStyle Xcalibur Delete Process
  1. Reboot the PC
  2. Restart the installation process
Can I install FreeStyle on my Windows server?

You may install FreeStyle 1.7 SP2 or higher on Windows Server. However, FreeStyle is not officially tested and supported on Windows Server.

With the newer version of Xcalibur, I no longer see Qual Browser on the roadmap. I still need to use Qual Browser for my legacy workflows.

You can access Qual Browser by going to C:\Xcalibur\system\programs\QualBrowser.exe. Make a shortcut on the desktop for easy access to QB.

Some Qual Browser options are missing in FreeStyle.

We encourage you to upgrade to the latest FreeStyle version. New features and enhancements are included with each rev of FreeStyle. Refer to the release notes and training videos for more information.

Do I need to install Xcalibur in order to get FreeStyle? Does FreeStyle installation require Xcalibur?

FreeStyle installation only requires Foundation. FreeStyle is free of charge. Refer to release notes on required Foundation version for each version of FreeStyle.

FreeStyle shows blank screen when I remote into my remote desktop where FreeStyle was left open.

This is a known issue. The blank screen is due to a Microsoft Windows issue when accessing during a remote experience; the user interface freezes, and the command for drawing the screen crashes. The workaround is to restart FreeStyle.

A part of spectrum is cut off when I print in landscape on A4 size paper

This issue is fixed in FreeStyle 1.7 SP2 or higher.

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