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赛默飞世尔科技深知,突破性研究和分析需要在工作流程方方面面做到卓越和准确。无论您关注哪一领域,我们都理解,执行工艺控制和故障分析以及进行各种研究工作都需要专门针对您的预期结果提供支持。
综合工作流程需要贯穿仪器使用寿命的综合支持。通过材料科学小型 DualBeam 的 Accelerate 和 Advance 服务,我们的应用工程师团队会帮助您掌握片晶制备或其他所选应用的专业知识,使您可以每天充分利用小型 DualBeam 系统的功能。
在质保期之内和之后,材料科学 Accelerate 和 Advance 服务提供系统远程监测和每季度一次的咨询,使您了解您的系统并不断优化您的工作流程效果。这些服务甚至有一项保证正常运行时间的选项,确保您的小型 DualBeam 系统在任何需要的时候随时可以运行。
Accelerate and Advance services for Materials Science small DualBeam.
Thermo Fisher Scientific AutoTEM is a software-based solution that offers a guided workflow for lamella preparation. AutoTEM software is targeted for customers who prefer a standardized and automated lamella preparation experience.
The Accelerate and Advance offerings for Materials Science provide support and training to help users manually prepare a variety of lamellas, including challenging lamellas that cannot be achieved by an automated workflow.
You do not have to invest in both the AutoTEM software solution and Accelerate and Advance offerings. However, when these uniquely valuable solutions are combined, they create a comprehensive support solution for all your lamella needs.
Accelerate Empower | Accelerate Commit | Advance Empower | Advance Commit | |
---|---|---|---|---|
Value-added services | ||||
Applications training and support | 6 days | 6 days | 6 days | 6 days |
System remote monitoring | ✓ | ✓ | ✓ | ✓ |
Quarterly performance reviews | ✓ | ✓ | ✓ | ✓ |
Connected Care Portal | ✓ | ✓ | ✓ | ✓ |
Uptime Commitments | 92% | 92% | ||
Maintenance services | ||||
Targeted on-site response time |
Under warranty coverage | 48 hours | ||
Labor and travel | ✓ | ✓ | ||
Spare parts | ✓ | ✓ | ||
Preventive maintenance | ✓ | ✓ | ||
RAPID remote support | ✓ | ✓ | ||
Software updates | ✓ | ✓ |