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Warranties, service plans, and compliance services ensure your success
As part of the Thermo Fisher Scientific organization, the world leader in serving science, our highly trained technical service professionals across the globe are ready to help you.
Each engineer who works on your instrument is OEM-factory trained and certified on that specific instrument, so you can be confident in your audit-readiness with regular service. You will receive consistent, high-quality maintenance and repair of your Thermo Scientific NanoDrop system with our world-class expertise.
Tip: Looking for information about technical support? See our Resources page.
Standard factory warranty for NanoDrop instruments
NanoDrop One/OneC spectrophotometers come with a standard 2-year factory warranty, while all other NanoDrop instruments come with a standard 1-year factory warranty. During the system warranty period, all costs for shipping, labor, and parts for repairs are covered. Preventive maintenance is not included.
NanoDrop extended warranty (service plan)
Many customers in the US and Canada choose to purchase an extended warranty (also called a service plan), which takes effect when the factory warranty expires, extends the term for one or more additional years, and includes preventive maintenance. A service plan can:
- Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified engineers
- Extend the life of your system and keep it running at peak performance with annual preventive maintenance
For NanoDrop customers in the US and Canada, all service is performed at our depot in Madison, WI. The service plan includes annual customer-scheduled planned maintenance with priority turnaround times. Parts, labor, and shipping for your repairs are included.
NanoDrop service plan overview (North America)*
Service aspect |
Factory warranty |
Extended warranty (service plan) |
No plan |
|---|---|---|---|
Planned preventive maintenance at service depot (as scheduled by customer) |
As quoted |
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As quoted |
Parts for planned maintenance |
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As quoted |
Shipping costs to depot |
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As quoted |
Corrective maintenance: depot engineer labor |
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As quoted |
Corrective maintenance: factory-certified parts |
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|
As quoted |
Priority depot turnaround time |
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|
As quoted |
Instrument recalibration and recertification while in service |
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Loaner instrument (subject to availability) |
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As quoted |
Accessories and consumables |
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As quoted |
*Applies to NanoDrop One/OneC, NanoDrop Eight, NanoDrop Lite Plus, NanoDrop Lite, NanoDrop 3300, NanoDrop 2000/2000c, and NanoDrop 8000 instruments in the US and Canada. Service plan availability and coverage may differ in other regions.
Service plans may be purchased from your sales representative when you purchase your NanoDrop instrument or afterward.
Check your existing service coverage and renew through Instrument Service Coverage Lookup ›
Obtaining service for NanoDrop instruments
- For service in the United States and Canada, please call 877-724-7690 option 4 or email nanodrop@thermofisher.com.
- For international service, please contact your local NanoDrop distributor from the list below.
If your instrument is covered under a factory warranty or service plan, parts, labor, and shipping are covered at no extra charge. Otherwise, you can pay for service with a purchase order or credit card.
Qualification services for NanoDrop instruments
You can add qualification services to complement your service plan. Instrument hardware qualifications for the NanoDrop One/OneC, NanoDrop Eight, and other spectrophotometers document and verify that the instrument or software is installed and operating properly.
Instrument qualification (IQ) provides documented evidence and verification that the instrument has been delivered and installed according to the manufacturer’s specifications.
Operational qualification (OQ) provides documented verification that the instrument subsystems are operating as designed, and verifies that the functionality of an instrument meets the manufacturer’s operational specifications.
IQ and OQ are recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.
Qualification service ordering information*
*Qualification services are performed by a Field Service Engineer and can be scheduled after purchase.
NanoDrop instrument service frequently asked questions (FAQs)
Here are frequently asked questions and answers about NanoDrop spectrophotometer service.
Performance of any NanoDrop instrument can be assessed using the appropriate performance or calibration accessory:
- PV-1/PV-8 for NanoDrop One/OneC, NanoDrop Eight, and NanoDrop Lite Plus instruments
- CF-1/CF-8 for NanoDrop 2000/2000c and NanoDrop 8000 instruments
NanoDrop instruments are not user serviceable. If service is required, all service to NanoDrop instruments is performed, and any new parts are installed, by our trained service technicians at our service depot in Madison, WI.
For service in the United States and Canada, please call 877-724-7690 option 4 or email nanodrop@thermofisher.com. For international service, please contact your local NanoDrop distributor from the list at the end of this document.
We do not send NanoDrop technicians to customer sites for instruments located in the United States and Canada. All service must be completed at our service depot in Madison, WI.
Turnaround time for domestic US service is generally 48–72 hours upon receipt of your instrument at our service facility. Response time for service to Canadian instruments is approximately two days longer, depending on time spent in Customs in either direction. FedEx weather delays can also extend the turnaround time.
If your instrument is covered under a factory warranty or service plan, parts, labor, and shipping are covered at no extra charge. Otherwise, you can pay for service with a purchase order or credit card. We accept Master Card, Visa, and American Express.
Unless your instrument is covered under a factory warranty or service plan, the cost for service does not include any parts. If a part replacement is needed, we will contact you to obtain your authorization to replace the part.
NanoDrop One/OneC, NanoDrop Eight, NanoDrop Lite Plus, NanoDrop 2000/2000c, NanoDrop 8000, and NanoDrop Lite instruments all need to be shipped in their original shipping box and packing foam. If you do not have those materials, we will send you a box and packing foam at no charge.
The NanoDrop 3300 can be shipped in any box you may have available. Suggested box dimensions are 12 in x 9 in x 10 in.
Upon confirmation of payment method, we will provide you with a shipping label and shipping instructions. Alternatively, we will waive the shipping cost if you decide to use your own carrier.
If you specifically request it when setting up service, we can provide results of a Performance Verification before and after the service.
A report is shipped back with each instrument listing the services that were performed and any parts that were replaced. We also provide you with an Instrument Certification Sheet which shows that the instrument passed recalibration and recertification.
Further assistance and technical support
For further assistance in the United States and Canada, please call 877-724-7690, option 4 or email NanoDrop technical support at nanodrop@thermofisher.com. For international assistance, please contact your local NanoDrop distributor or email nanodrop@thermofisher.com.
NanoDrop worldwide distributors
Select your region from the areas below to contact your local Thermo Scientific NanoDrop distributor for helpful customer support, expert technical assistance, or to place an order.
Algeria |
Angola |
Botswana |
Cameroon |
Egypt |
Ethiopia |
Ghana |
Kenya |
Lesotho |
Libya |
Madagascar |
Malawi |
Mauritius |
Mozambique |
Namibia |
Nigeria |
Pakistan |
Senegal |
South Africa |
Swaziland |
Tanzania |
Tunisia |
Uganda |
Zambia |
Zimbabwe |
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Afghanistan |
Bangladesh |
China |
Hong Kong |
India |
Indonesia |
Iraq |
Japan |
Jordan |
Kazakhstan |
Kazakhstan |
Kazakhstan |
Kyrgyzstan |
Kyrgyzstan |
Kyrgyzstan |
Malaysia |
Myanmar |
Pakistan |
Philippines |
Singapore |
South Korea |
Taiwan |
Tajikistan |
Tajikistan |
Tajikistan |
Thailand |
Turkmenistan |
Turkmenistan |
Turkmenistan |
Uzbekistan |
Uzbekistan |
Uzbekistan |
| Vietnam Vietanh Instruments Co., Ltd (84) 4 7831852 www.vietanhco.com.vn info@vietanhco.com.vn |
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Australia |
New Zealand, Papua New Guinea |
Papua New Guinea |
Austria |
Belgium |
Bulgaria |
Bulgaria |
Croatia |
Cyprus |
Czech Republic |
Denmark |
Estonia |
Finland |
France |
Germany |
Greece |
Greece |
Hungary |
Iceland |
Ireland |
Latvia |
Latvia |
Lithuania |
Lithuania |
Luxembourg |
Malta |
Netherlands |
Norway |
Poland |
Portugal |
Romania |
Romania |
Serbia |
Slovakia |
Slovenia |
Spain |
Sweden |
Switzerland |
Turkey |
UK |
Ukraine |
Ukraine |
Ukraine |
Armenia |
Armenia |
Armenia |
Azerbaijan |
Azerbaijan |
Azerbaijan |
Bahrain |
Israel |
Kuwait |
Lebanon |
Oman |
Pakistan |
Palestine |
Qatar |
Saudi Arabia |
United Arab Emirates (UAE) |
US/Canada Phone +1-302-479-7707 |
Direct Sales Information Terms: All sales are in US Dollars. Sales terms are net 30 days. Applicable taxes, customs, brokerage and duty are paid by purchaser. Credit Cards: Visa® and Mastercard® accepted. US Tax ID Number: 43-1992201 30-day guarantee: If after 30 days you are not satisfied with the performance of your instrument, you may return it for a full refund. Warranty: All instruments and accessories that we manufacture are warranted against manufacturing defects in parts and labor for a period of one year. Shipping: All domestic orders are shipped via 2-day air freight unless otherwise specified. Shipping terms are ex works Madison, WI USA. Shipping costs are prepaid and added to invoice unless otherwise specified. If you have any questions regarding quotes, ordering, or service, please contact us: |
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Canada |
Caribbean |
Costa Rica |
Dominican Republic |
El Salvador |
Guatemala |
Honduras |
Mexico |
Nicaragua |
Panama |
Puerto Rico |
United States |
Argentina |
Brazil (Norte, Nordeste e Centro-Oeste) |
Brazil (Rio de Janeiro, Minas Gerais) |
Brazil (São Paulo Capital e Interior) |
Colombia |
Ecuador |
Paraguay |
Peru |
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For Research Use Only. Not for use in diagnostic procedures.