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Our repair-on-demand or flexible service plan options are provided on-site, via depot repair, or with an on-site service engineer. On average, service plans provide 50% faster response time and 30% less downtime compared to customers without a service plan.
Go to Technical Support and select Instrument Service.
If your service partner is Unity Lab Services which is typically the case for North America and Europe, directly contact our service engineers:
Contact Unity Lab Services
Need a resident service engineer on-site?
Get more information about our Enterprise Solutions
For the most accurate listing of our dealers, distributors, and service partners, please visit ThermoFisher Vendors
The Unity Lab Services team is ready to support your UHPLC and HPLC systems from installation and warranty to service plans and compliance services. Our full range of services helps ensure you get the best performance from your system throughout its life. We offer customizable services that fit your needs, so your equipment operates reliably and efficiently.
Get more information about our Service Plans ›
For the most accurate listing of our dealers, distributors, and service partners, please visit ThermoFisher Vendors
Find all information you need to get to know and successfully set up, operate, and maintain your Thermo Scientific UHPLC and HPLC systems and associated equipment.
View or download our HPLC Manuals and Quick Installation Guides ›
Use the Knowledge Base for retired Thermo Scientific product manuals or additional documents.
We offer help with product selection and ordering, product applications and use, instrument support, field service fulfillment, depot repair, or finding the dealer or distributor for your product of interest.
Contact Technical Support ›