Applied Biosystems Thermal Cycler Service Plans

Our service and support teams can help increase laboratory productivity and give you peace of mind with repair and maintenance from the company that manufactured your thermal cycler. Benefits of Applied Biosystems Thermal Cyclers service plans include:

• Minimizing thermal cycler downtime and reducing overall repair costs
• Fast repair turnaround time from factory-trained and certified service engineers
• Extending the life of your thermal cycler and keep it running at peak performance

Need to send a thermal cycler in for repair? Download our thermal cycler return instructions (North America)

		Rapid Exchange	AB Repair Center (ABRC) Support	AB Repair Center Support Plus
		Fast-tracked instrument replacement for labs working within critical timelines​.	Ensure tag consistency with factory-certified repairs to your lab’s regulated instruments.	Receive a loan instrument to help you stay up and running while your lab’s instrument is repaired.
	Instrument replacement
	Loan instrument
	Response time	Replacement shipped out in one business day	Your instrument repaired and returned in ~ three weeks*	Loan instrument shipped in 1 business day**
	Parts, labor, and shipping
	Digital remote support
	Technical support (Mon–Fri. standard business hrs.)
* Availability limited in some geographic areas. ** Your instrument repaired and returned in ~3 weeks.

View more services and support for life sciences instruments

All Applied Biosystems Thermal Cyclers come with a standard two-year warranty (1-year standard warranty for Veriti Dx Thermal Cycler). During the two-year warranty period, all costs for shipping, labor, and parts for repairs are covered. Extended warranties, covering additional years, may also be available. When you purchase your instrument, check with your sales representative to see if an extended warranty package (including both instrument and warranty extension) is available.

Check your existing service coverage and renew through Instrument Service Coverage Lookup

Keep your thermal cycler compliant with our Multiplex Dynamic Temperature Verification (MDTV) services which can be added to any of our service plans. MDTV services are designed to deliver fast, accurate temperature readings of your PCR unit. These valuable services are available for Applied Biosystems instruments, so you can measure temperatures of all your PCR units with the convenience of one service provider.

Download a free sample report

You can also add instrument hardware qualification services to complement your service plan. These services include instrument qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications.